Terms of Service

Last Updated: September 17, 2025

1. Introduction

1.1 Parties to the Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you") and Woeve Games ("we," "us," "our"), the developer and operator of mobile games including "Sand Puzzle" and any other titles we may develop or operate from time to time (collectively referred to as the "Games" or individually as a "Game").

1.2 Purpose of the Terms

These Terms govern your download, installation, access, and use of the Games, as well as any related services, content, or features we provide in connection with the Games (collectively, the "Services"). By downloading, installing, accessing, or using the Games or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy (incorporated herein by reference). If you do not agree to these Terms or the Privacy Policy, you shall not use the Games or Services.

1.3 Company Information

• Operator: Woeve Games
• Registered Address: RM 101A, 1/F., GENPLAS IND BUILDING, 56 HOI YUEN ROAD, KWUN TONG, HONG KONG
• Contact Email: [email protected]
• Website: https://www.woeve.com

2. Eligibility

2.1 Minimum Age Requirement

The Games and Services are not intended for use by individuals under the age of 13 (or a higher age as required by the laws of your jurisdiction, "Minimum Age"). By using the Games or Services, you represent and warrant that you are at least the Minimum Age and have the legal capacity to enter into these Terms in your jurisdiction. Minors under the Minimum Age are prohibited from downloading, installing, accessing, or using the Games or Services.

2.2 Capacity to Agree

If you are using the Games or Services on behalf of a legal entity (e.g., a company, organization), you represent and warrant that you have the authority to bind that entity to these Terms, and "you" shall refer to such entity. If you do not have such authority, you must not use the Games or Services on behalf of the entity.

3. Account Registration and Management

3.1 Account Creation

• Supported Login Methods: You may create an account to use certain features of the Games by logging in via email or third-party services (e.g., Google, Apple ID). We do not support phone number registration, and no real-name information is required for account creation.
• Guest Mode: If you choose to use the Games in Guest Mode, you do not need to create an account. However, Guest Mode may limit access to certain features, and your game progress may only be stored locally on your device (and may be lost if you uninstall the Game or reset your device).

3.2 Account Responsibilities

• You are solely responsible for maintaining the confidentiality of your account credentials (e.g., email password, third-party login credentials) and for all activities that occur under your account.
• You agree to notify us immediately at [email protected] if you become aware of any unauthorized access to or use of your account. We shall not be liable for any loss or damage arising from your failure to protect your account credentials or report unauthorized use.
• You may not share your account with any third party, and you may not use another person's account without their explicit permission.

3.3 Account Deletion

• You may request to delete your account at any time via the in-game [Settings - Account Security - Delete Account] feature. Before deleting your account, you must unbind any linked third-party accounts (e.g., Google, Apple ID) and clear any unused in-game virtual assets (e.g., gems).
• Upon account deletion, your personal data will be anonymized immediately (subject to our Privacy Policy), and your game progress, virtual assets, and other account-related data will be permanently deleted and cannot be restored. We may retain certain data (e.g., transaction records) for a period required by applicable law before deleting or anonymizing it.

4. License Grant and Restrictions

4.1 Limited License

Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to download, install, and use the Games on a personal, non-commercial basis for your own entertainment purposes only. This license does not grant you any ownership rights in the Games or Services.

4.2 Restrictions on Use

You agree not to:

• Copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or attempt to derive the source code of the Games or any part thereof, except as expressly permitted by applicable law.
• Distribute, sell, lease, rent, sublicense, transfer, or otherwise make the Games or any part thereof available to any third party.
• Use the Games or Services for any commercial purpose (e.g., selling in-game assets for real money, charging others to access the Games).
• Use the Games or Services to engage in any fraudulent, illegal, or harmful activity (e.g., cheating, hacking, distributing malware, violating third-party rights).
• Interfere with or disrupt the operation of the Games or Services (e.g., using bots, scripts, or other automated tools to manipulate gameplay, overload servers).
• Modify the Games or use modified versions of the Games to gain an unfair advantage in gameplay (e.g., using cheats, hacks, or "mods" that alter game mechanics).
• Violate any applicable laws, regulations, or third-party rights (e.g., intellectual property rights, privacy rights) in connection with your use of the Games or Services.

5. In-Game Content and Virtual Assets

5.1 Ownership of In-Game Content

All content in the Games (e.g., graphics, audio, text, characters, game mechanics) is owned by us or our licensors and is protected by intellectual property laws (e.g., copyright, trademark). You may not use any in-game content outside of the Games without our prior written permission.

5.2 Virtual Assets

• The Games may include virtual assets (e.g., gems, coins, skins, power-ups, "Virtual Assets"). Virtual Assets are part of the Games' content and are not real currency or tangible property.
• You acknowledge that Virtual Assets have no monetary value outside of the Games, and you may not sell, trade, transfer, or exchange Virtual Assets for real money, goods, or services, except as expressly permitted by us in the Games.
• We reserve the right to modify, add, remove, or revoke Virtual Assets at any time, in our sole discretion, without prior notice, provided that such changes do not materially impair the core functionality of the Games (unless required by law).
• Virtual Assets are non-transferable between accounts (except as permitted by us) and will be permanently lost if your account is deleted or terminated.

6. In-App Purchases

6.1 Purchase Terms

If you choose to make in-app purchases ("IAPs") to acquire Virtual Assets or other premium features, you agree to use the official payment methods provided in the Games (e.g., Apple Pay, Google Pay). All IAPs are processed by third-party payment providers (e.g., Apple, Google), and their terms and conditions will apply to your purchase.

6.2 No Refunds (Except as Required by Law)

All IAPs are final and non-refundable, except as required by applicable law (e.g., consumer protection laws in your jurisdiction) or as otherwise determined by us in our sole discretion. If you believe you are entitled to a refund, you may contact us at [email protected] or the relevant payment provider to submit a request. We reserve the right to deny refund requests that are not required by law.

6.3 Payment Provider Responsibilities

We do not store or process your payment details (e.g., credit card numbers). Your payment details are handled by the third-party payment provider, and their privacy policies will govern the collection and use of such information. We shall not be liable for any errors, delays, or losses arising from the payment provider's processing of your IAP.

7. User-Generated Content

7.1 Definition of User-Generated Content

"User-Generated Content" ("UGC") refers to any content you create or submit in connection with the Games (e.g., custom avatars, comments in in-game chat (if available)).

7.2 License to UGC

By submitting UGC to the Games, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, adapt, distribute, display, and otherwise exploit the UGC in connection with the Games and Services (e.g., to display your custom avatar in the Game).

7.3 Responsibilities for UGC

• You represent and warrant that your UGC does not violate any applicable laws, regulations, or third-party rights (e.g., intellectual property rights, privacy rights, defamation laws).
• You agree not to submit UGC that is unlawful, harmful, offensive, discriminatory, harassing, violent, pornographic, or otherwise objectionable (as determined by us in our sole discretion).
• We reserve the right to review, moderate, remove, or disable any UGC at any time, in our sole discretion, without prior notice, if we believe it violates these Terms or is otherwise objectionable. We shall not be liable for any loss or damage arising from our removal or disabling of UGC.

8. Advertising

The Games may include third-party advertisements (e.g., banner ads, interstitial ads). By using the Games, you agree to receive such advertisements. We may share anonymous information (e.g., device identifiers, gameplay data) with our advertising partners to deliver and measure the performance of advertisements (as described in our Privacy Policy).

You may opt out of personalized advertising by resetting your device's advertising identifier (e.g., Android Advertising ID, IDFA) via your device settings or the in-game [Settings - Privacy - Ad Preferences] feature. Opting out of personalized advertising will not eliminate ads from the Games but will result in the display of non-personalized ads.

9. Termination

9.1 Termination by You

You may terminate these Terms at any time by uninstalling the Games and deleting your account (if you have one).

9.2 Termination by Us

We may terminate these Terms, suspend or terminate your access to the Games or Services, or delete your account at any time, in our sole discretion, without prior notice, if:

• You violate any provision of these Terms or our Privacy Policy;
• You engage in fraudulent, illegal, or harmful activity in connection with the Games or Services;
• You use the Games or Services in a manner that disrupts or impairs their operation;
• We are required to do so by applicable law or regulatory authority;
• We discontinue the Games or Services (in which case we will provide reasonable notice to users, where practicable).

9.3 Effects of Termination

Upon termination of these Terms:

• The limited license granted to you in Section 4.1 will immediately terminate;
• You must cease all use of the Games and Services;
• You may lose access to your account, game progress, and Virtual Assets (which will not be recoverable);
• Sections of these Terms that by their nature should survive termination (e.g., ownership, liability, indemnification) will continue to apply.

10. Disclaimer of Warranties

THE GAMES AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR RELIABILITY.

WE DO NOT WARRANT THAT:

• THE GAMES OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER MALICIOUS CODE;
• THE GAMES OR SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
• ANY DEFECTS OR ERRORS IN THE GAMES OR SERVICES WILL BE CORRECTED;
• THE CONTENT IN THE GAMES (INCLUDING UGC) IS ACCURATE, RELIABLE, OR APPROPRIATE.

YOUR USE OF THE GAMES AND SERVICES IS AT YOUR SOLE RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, OR GOODWILL) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE GAMES OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY DIRECT DAMAGES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE GAMES OR SERVICES SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO US IN IAPs (IF ANY) IN THE SIX (6) MONTHS PRIOR TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

12. Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, licensors, service providers, and our and their respective officers, directors, employees, and agents from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your use of the Games or Services;
• Your violation of these Terms or our Privacy Policy;
• Your violation of any applicable laws, regulations, or third-party rights (e.g., intellectual property rights, privacy rights);
• Your UGC;
• Any unauthorized access to or use of your account.

13. Changes to These Terms

We may update these Terms from time to time, in our sole discretion, to reflect changes in law, our business practices, or the Games or Services. When we make material changes to these Terms, we will notify you by:

• Posting the updated Terms on our official website (https://www.woeve.com);
• Updating the "Last Updated" date at the top of these Terms;
• Providing in-game notifications (where practicable).

The updated Terms will take effect immediately upon posting (or on a later date specified in the notification). By continuing to use the Games or Services after the updated Terms take effect, you agree to be bound by the updated Terms. We encourage you to review these Terms periodically.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of laws principles.

14.2 Dispute Resolution

• Negotiation: If you have any dispute with us arising out of or in connection with these Terms or your use of the Games or Services, you agree to first attempt to resolve the dispute informally by contacting us at [email protected].
• Arbitration or Litigation: If the dispute cannot be resolved through negotiation within 30 days, you and we agree to submit the dispute to arbitration in Hong Kong in accordance with the Hong Kong International Arbitration Centre (HKIAC) Administered Arbitration Rules. The arbitration shall be conducted in English, and the award of the arbitrator(s) shall be final and binding on both parties. Alternatively, either party may bring a claim in the people's courts of the People's Republic of China that have jurisdiction.

SOME JURISDICTIONS DO NOT ALLOW THE WAIVER OF LITIGATION OR CLASS ACTION RIGHTS, SO THE ABOVE PROVISIONS MAY NOT APPLY TO YOU.

15. Miscellaneous

15.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid, illegal, or unenforceable provision shall be replaced with a provision that is valid, legal, and enforceable and that reflects the original intent of the parties.

15.2 No Waiver

Our failure to enforce any provision of these Terms or to exercise any right or remedy shall not constitute a waiver of such provision, right, or remedy, nor shall it affect our ability to enforce such provision, right, or remedy in the future.

15.3 Assignment

You may not assign or transfer these Terms or any of your rights or obligations hereunder without our prior written consent. We may assign or transfer these Terms or any of our rights or obligations hereunder to any third party at any time, without your consent.

15.4 Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement between you and us with respect to your use of the Games and Services, and they supersede all prior or contemporaneous agreements, understandings, or representations (whether oral or written) between you and us.

15.5 Contact Us

If you have any questions, concerns, or requests regarding these Terms or the Games or Services, please contact us at:

• Email: [email protected]
• Website: https://www.woeve.com